Buying heating and cooling products should feel simple and reliable, and that starts with knowing who you are buying from.
The Glow Group isn’t just an online shop. We have a full merchant and trade counter, along with a busy warehouse based in Lincoln, Lincolnshire. Our team are real people you can speak to, with the experience to make sure you get the right products first time.
As our range has grown, so has the team behind it. Every order is handled by our fulfilment team, Clint and Jason. Clint, our materials coordinator, has over 25 years of experience in the plumbing and heating industry and oversees every order that comes in. Jason picks, packs and dispatches from our Leafbridge warehouse, so everything is checked before it leaves and your delivery arrives as it should. Both are always happy to help with product queries or order support. Behind the scenes, Stef and Courtney look after order admin and accounts, part of a wider team that keeps everything running smoothly from order to delivery.
Alongside them is Jack, the owner of The Glow Group. Jack provides technical advice on all heating and cooling products, drawing on years of hands-on technical and system design experience. If you need guidance on what to choose or how something works, you will get honest, practical advice.
Real people, real experience and a service you can trust. That is what sets us apart.